In the event that the rider wishes to make changes or cancel the booking for any reason (such as death, accident, illness, or any other personal reason, including non-payment of the balance), OFFBEAT RIDES is entitled to levy a cancellation charge. It is imperative that all cancellations and amendments are notified in writing. Cancellation charges vary according to the number of days remaining before the departure date of the trip.
Here are the details of the charges applied:
Reminder: All cancellations must be notified in writing.
Contact details will be made available, and all necessary steps will be taken to organise alternative arrangements to meet you further down the road. Additional charges may be levied on the riders to cover the costs of alternative arrangements.
It is essential to note that no refunds will be given for no-shows. If the rider is not present at the scheduled departure point, the above cancellation charges will apply, and no refund will be made. Please remember to inform us in writing if you expect to be late or have any problems joining the journey at the agreed time.
Any changes to the original booking must be notified in writing. Changes will only be processed once they have been officially received by OFFBEAT RIDES. If any amendment requests result in the cancellation of one or more services, OFFBEAT RIDES reserves the right to levy cancellation charges in accordance with the above conditions.
The above cancellation charges apply only to the main tour and optional tours organised by OFFBEAT RIDES. For other services such as air, train, or any other product/service booked through OFFBEAT RIDES, the cancellation policy of the respective service provider will apply.
Charges for booking and cancelling these services for the customer will be based on the cancellation policies of the third-party service providers. Any refunds or additional charges will be subject to their specific terms and conditions.
If OFFBEAT RIDES is forced to cancel a trip due to circumstances beyond its control, such as political dangers, natural disasters, or global pandemics, only a processing fee of €200 will be charged. No further cancellation charges will be applied.
We will endeavour to minimise any inconvenience and provide updated information regarding the cancellation and next steps to be taken.
Make sure your travel insurance includes cover for cancellations. It’s essential to be protected in case of unforeseen circumstances that could lead to your trip being cancelled. Check the details of your insurance carefully to ensure that it provides adequate cover for cancellation due to illness, accidents, family events, natural disasters, or other valid reasons.
Before finalising your trip with OFFBEAT RIDES, please contact your insurance company to confirm coverage, especially during motorbike accidents.
The refund process will be completed within 15-20 working days of receipt of the cancellation request. The refund can be made through bank transfer, cheque, or stop payment, depending on the customer’s preference.
However, payment gateway fees or bank charges applied at the time of booking will not be refundable.
It is important to note that OFFBEAT RIDES is entitled to recover its service charges. Please carefully check the details of your booking and review the terms and conditions regarding refunds and applicable charges before proceeding with the booking.
If you have any questions about the refund process or associated charges, please do not hesitate to contact us for further clarification.